Add Yahoo as a preferred source to see more of our stories on Google. Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to ...

The state of California will overhaul all of its emergency call centers with a new technology in hopes of improving its location accuracy and situational awareness. RapidDeploy is a new, cloud-based ...

No one will accuse a smartphone of being a first responder, but the latest development in emergency dispatch and communications gives those ubiquitous devices a larger hand in helping out. That’s a ...

Emergency call ring times to Hamilton County 911's center lasted more than five times longer than usual the night of Chattanooga's historic Aug. 12 floods, according to officials. From 6 p.m. to 8 p.m ...

OKLAHOMA COUNTY, Okla. (KFOR) — It’s a big win for emergency response in Oklahoma County as its new 911 Call Center officially opened up Thursday afternoon with a ribbon-cutting. The new Oklahoma ...

Washington, D.C.’s 911 call center is scheduled to launch a program April 19 allowing registered nurses to process live emergency calls from individuals with nonemergency medical requests, The ...

Public safety officials are recommending that no one lose their job and mental health professionals be added to a joint Fayetteville and Cumberland County 911 operations center. The Cumberland County ...

Telecommunicators worked 12-hour shifts to dispatch first responders to emergencies throughout the storm.