I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

SoundHound AI, Inc., a global leader in voice and conversational AI, announced the expansion of its relationship with Five Guys, one of the nation’s most iconic burger brands. The renewal highlights ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...

ServiceNow (NYSE:NOW) has rolled out a set of AI driven initiatives, including sector specific projects with major clients ...

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience Artificial Intelligence surged throughout the 2025 holiday shopping season, ...

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...