The Consumer Financial Protection Bureau says it's changing how it accepts consumer complaints.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

An appeals court will decide if further cuts can be made to the CFPB, a key agency tasked with protecting consumers ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the company’s ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...

NIPSCO has responded to widespread customer complaints about increased electricity and gas bills following meter replacements ...