Opinions expressed by Entrepreneur contributors are their own. Is customer service important? Is customer service every employee’s responsibility? The clear answer to both of these questions is a ...

Customer learning management is a systematic, strategic approach to delivering the knowledge that helps customers succeed, spanning the customer’s journey from prospect to new user to proficient ...

Opinions expressed by Entrepreneur contributors are their own. It blows my mind when companies question whether they can afford to launch robust customer education programs. With the demonstrated ...

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.