In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

The contact center software market offers opportunities through global expansion, AI-enhanced solutions like chatbots and ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned to ...