What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

The contact center software market offers opportunities through global expansion, AI-enhanced solutions like chatbots and ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

While some may think those working in text-based support would be immune from these strange customer experiences, this isn’t the case, as TikTok user Greg Carruthers (@everybodyonstage) recently ...

-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centers may become a thing of the past as customer service switches to digital ...