Sometimes, you just want to be heard. For much of society, social media and grousing with friends have become the common means to air grievances and voice frustrations. Rarely does that approach ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...

“Listening is not the act of hearing the words spoken; it is the art of understanding the meaning behind those words.” –Simon Sinek Speaking is a critical life skill that we’re taught from birth. In ...