Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

If your company is a small business with big goals, you understand that competing with larger companies can be tough. You need to be clever, quick, and inventive to match their resources, staff, and ...

Hence Digital Telematics Private Limited is at the forefront of the future of IVR systems & their potential impact on retail, banking, telecommunications. YAMUNANAGAR ...

TARRYTOWN, N.Y., April 4, 2011 (GLOBE NEWSWIRE) -- Debt Resolve, Inc. (OTCBB:DRSV) (the "Company") announced that E-Complish LLC, a leader in the production and design of payment solutions for high ...