Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Microsoft on Thursday announced three "customer commitments" toward organizations that may use its budding artificial intelligence (AI) technologies. The commitments appear to be general statements of ...

Cutting these volume discounts ‘changes the dynamic of the relationship between the customer and Microsoft,’ SHI’s Lane Shelton told CRN. Microsoft plans to eliminate discounts that reward larger ...