In a recent post, I discussed how voice, team messaging, and chat meetings are not consistently sold as a UCaaS bundle. Although the UCaaS premise is popular, many organizations select different ...

Mitel announced several enhancements this week targeted to help SMBs increase customer satisfaction, grow revenues, and drive productivity. The upgrades and changes are largely built around further ...

Contact centres that want to take advantage of virtual desktop technology have another option from a unified communications company. Mitel Networks said Monday it has integrated its Contact Centre ...

As softphones grow in popularity for hybrid and mobile workers, measuring voice quality with Mitel Performance Analytics ensures a positive and productive user experience. Today's hybrid workforce has ...