NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.

SAN FRANCISCO — On day two of Oracle’s OpenWorld conference, in a general session titled “Exceed Skyrocketing Customer Expectations with Oracle CX,” speakers detailed the vision and promise of ...

Oracle on Tuesday is announcing three new products within its Customer Experience (CX) Cloud Suite: An analytics application called Infinity; a powerful, easy-to-use segmentation tool for marketers ...

Oracle has updated its Unity Customer Data Platform (CDP) with new features to help enterprises improve customer experience and engagement, and optimize marketing spend. The latest updates made to ...

Medallia plans to integrate its Experience Cloud with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions. Medallia's planned ...

Emerging technologies and new insights into customers set the course for a new customer experience roadmap outlined during the Oracle OpenWorld 2017 keynote, Exceeding Skyrocketing Customer ...

Improving customer experience (CX) has moved to the top of the CEO’s agenda. Organizations are under pressure to innovate and deliver better products and services faster to please fickle consumers, ...

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and offer embedded automation, without requiring custom agent frameworks.

Clarabridge, a provider of AI-powered text and speech analytics and a member of Oracle PartnerNetwork (OPN), has announced that Clarabridge Customer Experience Analytics is now available on Oracle ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This week marks the 21st Oracle OpenWorld conference in San Francisco, ...

Today, Oracle launched its Commerce Cloud service, accessed and used through the Oracle Public Cloud. Oracle Commerce Cloud is designed to offer online merchants “simplicity, quick time-to-market and ...