CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce planning, and rollout.

Salesforce has agreed to acquire Fin for $3.6b to strengthen its Agentforce autonomous AI agent platform. The deal aims to ...

Salesforce is undervalued as Agentforce turns it into an AI digital labor platform via Slack. Explore growth drivers, ...

Purpose-built Salesforce DevSecOps platform addresses the release management and governance demands of autonomous agent deployments ahead of World Tour London. LONDON, June 12, 20 ...

Salesforce Inc. is moving from the hype phase of generative AI into doing the harder engineering work to create the agentic enterprise. The Dreamforce 2025 conference this week showed us that the ...

In 2025, Salesforce conducted a series of C-suite research studies to capture if and how top decision-makers are building an agentic AI strategy. While the research shows positive signals like agent ...

Over the past year, the landscape of Agentic AI has accelerated dramatically—and Salesforce has been racing to to set the pace of market. Since unveiling Agentforce at Dreamforce last fall, the ...

SoundHound AI is looking to be a leader in voice-powered artificial intelligence (AI) agents. Salesforce has made smart moves to help become the master record for organizational data. The next big ...

Last month leaders at UiPath invited me to attend the company’s Forward conference after reading my article in Forbes about AI agents. The conversations that arose led to some interesting insights ...

Salesforce will deploy its portfolio of AI solutions to unify fan engagement, data, and team operations, on one platform.