Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

In less than two years' time, up-and-coming SaaS applications suite Zoho expects to have more users on its CRM application than current market leader Salesforce.com has on its flagship product. That ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. You're looking for a CRM system for your company. But you're not ...

Sridhar Vembu of Zoho responded to a Reddit post about Salesforce's price hikes, sarcastically suggesting that mentioning the ...

Zoho's 2017 analyst day was a fun packed event with plenty to pick over, not least the challenge it set for itself which is to be the company that disrupts Salesforce. Haven't we heard this before?

The company is doing some 30 migrations per day away from rival CRM platforms like Salesforce.com and Microsoft Dynamics, according to a company official Zoho has added a series of features to its CRM ...

Zoho on Wednesday announced an enterprise version of its Zoho CRM application in a move that the company hopes will spur corporate adoption and poach a few Salesforce.com customers. The enterprise ...

After Tuesday, Barack Obama and John McCain will (presumably) bury the hatchet and move on with their lives. I'm not quite sure I can say the same thing about the respective heads of Zoho and ...

Zoho has added a series of features to its CRM (customer-relationship-management) software in a bid to appeal to larger companies as well as lure away customers from the likes of Salesforce.com. In ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. One man’s poison is another man’s medicine. Necessity is the mother ...

If you’re in San Francisco this week, you’ve probably noticed how crazy Dreamforce can be, almost shutting down parts of the city with all its festivities. But amid all the activity going on, a little ...