Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Meetings are crucial to business success. Meetings are also crucial to the development of good client relations and customer service. Although loathed by many, well-organized meetings can provide ...

Strictly defined, a customer is someone who buys goods or services from a store or business. The word "client" can also mean "customer," according to most dictionaries, but it has a separate ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

In the years I’ve been in business, I’ve come to find out that applying a few customer-focused principles to your company can edge you closer to success. Often, going the extra mile is the ultimate ...

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the ...

A leading European customer service outsourcing provider has announced the launch of its advisory board today (2).

Backed by enhanced resources and a sharpened strategy, this team is redefining what a community bank can deliver, combining ...