Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Strictly defined, a customer is someone who buys goods or services from a store or business. The word "client" can also mean "customer," according to most dictionaries, but it has a separate ...

Meetings are crucial to business success. Meetings are also crucial to the development of good client relations and customer service. Although loathed by many, well-organized meetings can provide ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

In the years I’ve been in business, I’ve come to find out that applying a few customer-focused principles to your company can edge you closer to success. Often, going the extra mile is the ultimate ...

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the ...

Backed by enhanced resources and a sharpened strategy, this team is redefining what a community bank can deliver, combining ...

Everybody hates HR. Employees hate HR because they always seem to take the management side. Management hates HR because HR is always saying no, or requiring documentation, or making demands on their ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.