We all know that "service with a smile" makes us feel good. But what about nodding our heads? New customer service research shows that a genuine "Duchenne" smile combined with repeated "down-nods" is ...
While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...
BETHLEHEM, Pa. - Service with a smile is the life motto of 57-year-old Lan Ma. "Like, I don't know how to smile until I was 30 years old. Like, it took four, six years in this country to teach me how ...
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