Telephone Skills for Enhanced Customer Service is designed to enable participants to understand the importance of proper telephone technique. Topics include voice skills for effective telephone ...

I have been out of the new job / interview world for quite a few years. It seems that a lot of recruiters and potential employers are now (or maybe they always were I have only had 2 jobs in the last ...

There was the time Janet Letourneau, managing prin cipal of Peak Performers Training and Consulting in North Attleboro, received a call from a telemarketer seeking “ Mrs. Per formers.” That was a ...