Companies like Toyota, Motorola, Ford, Xerox, and Ritz-Carlton embraced quality management and prioritized meeting customer ...

Businesses use quality management systems to improve the efficiency of their processes, which can help increase profitability. Total Quality Management systems use a variety of tools and theories to ...

Since the late 1960s, the practice of total quality management has developed as a separate field within business. Its purpose is to integrate quality issues and concerns into the entire firm ...

This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...