jdpower

Problems with Electric Utility Customer Satisfaction Put Strain on Rate Case Approvals

It’s not a great time to be running a regulated utility. A perfect storm of inflation, high interest rates, cuts in energy production and constantly growing compliance requirements have conspired to ...
Business Wire

Electric Utility Business Customer Satisfaction Surges as Utilities Step Up Proactive Outreach and Help Customers Manage Costs, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
Business Wire

Customer Contact Satisfaction among Gas Utility Business Customers Lowest in Eight Years, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, ...
T&D

Electric Utility Customer Satisfaction Hits Record Low Amid Rising Costs

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...