Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a substantial year-over-year increase in satisfaction with power quality and ...
Energy utility companies face increasing pressure as rising demand, infrastructure investment needs, cybersecurity concerns, ...
Customer satisfaction is on the rise for hospital services and electric and natural gas utilities, according to a report released Tuesday by the Ann Arbor-based American Customer Satisfaction Index.
TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
When’s the last time your utility sent you a thank you note? If you’re like most customers, the answer is never. Utilities have historically been far more concerned with engineering and efficiency ...
Following a slight bump in 2018, residential customer satisfaction in the energy utilities sector has taken an about-face one year later, according to the American Customer Satisfaction Index (ACSI) ...
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