In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

Four ways company executives expect VoC to continue to evolve in the next couple of years. “Voice of the Customer (VoC)” is a terminology that surfaced nearly 20 years ago in an MIT paper. Whether ...

Customer's expectations are the guard rails that guide how their relationships progress with any business. The pandemic has made the predictable unpredictable, erasing marketing personas of the past ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

Companies are increasingly relying on VoC programs to deliver better service, improve marketing efforts, improve loyalty and provide faster customer resolution. Companies are increasingly relying on ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Aryaka®, the leader in fully managed SD-WAN and SASE, today announced the company has been recognized for the third year running in the Gartner Peer Insights “Voice ...

CrowdStrike has the most 5-star ratings (450) of any Customers’ Choice vendor in the Endpoint Protection Platforms report; only vendor named a Customers’ Choice in every iteration of the Voice of the ...