With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

If you're a network manager, you may have heard some interest from upper management in implementing ITIL. Here's why you shouldn't be afraid... In its third iteration, IT Infrastructure Library (ITIL) ...

If you do a quick search on "IT best practice frameworks," you will find no shortage of foundations and architectures on which to build your IT organization. COBIT (Control Objectives for Information ...

In just a few years, cloud became the dominant technology. Learn how a methodology like ITIL can help manage delivery of services through the cloud. Cloud-based services, in comparison to ...

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating ...