IVR systems that support Voice XML can easily provide call routing to another vendor’s VXML-capable call director, phone switch or PBX.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is done responsibly.

Discover why a hosted IVR can be better than managing your own system. Save time, cut costs, and boost efficiency for your business.

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By March 31, 2025, Medicare Administrative Contractors (MACs) will remove beneficiary eligibility information from their Interactive Voice Response (IVR) systems.