AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

Personalized customer experience is no longer just about using the right data to deliver a better message. As AI becomes embedded across customer journeys, contact centers, marketing workflows, and ...

A UK customer engagement conference bringing together CX, contact centre and customer service leaders.

Explainer · Community CXAre You Building Customer Communities on Borrowed Platforms?Sophie Wilson · Apr 16, 2026 Explainer · CRM & DataWhat Is the Real Role of CRM in Modern CX Architecture?Sophie ...

Agentic AI, technology convergence, new pricing models… many trends are sweeping across the customer experience space. The most visionary vendors understand these market shifts, get ahead of the curve ...

Call centers could be surplus to requirements within a year, according to K Krithivasan, CEO and Managing Director of Indian IT company Tata Consultancy Services. Speaking to the Financial Times, ...

ServiceNow has positioned its AI as a means to bring structure and control to fragmented enterprise environments by combining data context, workflow execution, and governance within a single platform.

Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends explode, pinpointing technology providers that ...

ServiceNow has dropped three announcements that, taken together, amount to the clearest signal yet of what AI Control Tower is aiming to become. Revealed at the company’s Knowledge 2026 event in Las ...

A CRM is an essential piece of software for any customer service and experience team. In a nutshell, they help businesses manage and analyze customer interac... A CRM is an essential piece of software ...

Released in partnership with Enghouse Interactive, the report captures a snapshot of how “hundreds” of UK-based contact centers match up to current customer expectations. Inside, there are many ...

In 2026, the “headless” solution is now becoming a much broader enterprise design principle, moving on from a niche frontend architecture or a developer-led approach to building websites.