Sales leaders look to increase account activity rather than account numbers, Gartner finds. Plus: Human agents reemerge as essential components in customer service strategies.

Amplitude, a digital analytics platform provider, has acquired Kraftful, a voice-of-the-customer (VoC) startup, to give teams a 360-view of their customers so they can build better products and ...

VideoAmp, a media measurement company, has expanded its relationship with Amazon Web Services (AWS) to offer privacy-enhanced, cloud-native measurement solutions on AWS Clean Rooms.

Highspot, a provider of go-to-market technology, introduced Highspot Agents, an artificial intelligence advancement that captures insights from what is said in buyer conversations, shared in content, ...

New integrations enrich Clari's Revenue Context, unifying data, cadences, and workflows and activating Clari AI Assistants and Agents to automate actions across the revenue lifecycle ...

Cloud communications platform provider Infobip has expanded its partnership with NumHub to offer Branded Calling ID (BCID) as part of its Voice product solution.

Auxia has added a natural language interface and advance analytics to its Analyst Agent to further help marketing teams access, interpret, and act on campaign data.

CallRail, a lead engagement platform provider, has launched conversion signals, an artificial intelligence-powered capability that automatically tags calls that convert into appointments so marketers ...

ActiveCampaign's WhatsApp Messaging solution enables personalized conversations and automated workflows entirely within WhatsApp.

Bolt Insight, providers of the qualitative research platform BoltChatAI, has achieved SOC 2 Type I certification.

Pipelinersales has released an artificial intelligence reporting agent, Voyager AI Real-Time Insights and Recommendations, and the Pipeliner CRM Microsoft Dynamics Booster.

Marie Kondo's philosophy shows us that 'sparking joy' goes beyond physical objects and can revolutionize how organizations manage data.