By rethinking consumer experience, Ascension said it has driven its net promoter score, a critical metric in measuring customer satisfaction, above 80 and cut complaints by 40%.  The health system, ...

Health systems have access to an increasing amount of data across their infrastructure, yet much of the most clinically relevant information is buried in unstructured formats. This data gap leads to ...

New York City-based Mount Sinai Health System will again serve as the official medical services provider for the U.S. Open Tennis Championships, marking the 13th year of its partnership with the ...

Pharmacy leaders at health systems across the country say preserving the intent of the federal 340B drug pricing program and increasing transparency around pharmacy benefit managers are the most ...

Now more than ever, it’s time for CEOs to listen. Employee engagement nationally is at an 11-year low, with 79% of employees disengaged. In this climate, cultivating the art of listening is not a soft ...

Today’s healthcare providers are in a bind. Demand for services is rising while reimbursement is declining. Amid these circumstances, many healthcare organizations find themselves trapped in a cycle ...

President Donald Trump on Aug. 13 revoked Executive Order 14036, a 2021 directive issued under the Biden administration aimed at promoting competition across the U.S. economy, including healthcare.

Members of SEIU 1199NE have reached a tentative labor contract with Care New England’s Butler Hospital in Providence, R.I. Both parties confirmed the agreement in a brief joint statement shared with ...

Wendy Wilcox, MD, a prominent maternal mortality expert, has been selected to serve as chief of obstetrics and gynecology at NYC Health + Hospitals/Woodhull in New York City’s Brooklyn borough. Dr.

AI is no longer an abstract concept for healthcare; it’s delivering measurable operational and clinical gains. But to capture value without leaving staff behind, leaders must take a deliberate, ...

HHS has launched Make America Healthy Again in Action, an interactive platform to track state- and federal-level reforms driven by HHS Secretary Robert F. Kennedy Jr. and President Donald Trump’s MAHA ...

Angela Hinnegan was named CFO of Soldotna, Alaska-based Central Peninsula Hospital, according to an Aug. 15 LinkedIn post.  Central Peninsula Hospital is a 49-bed, full service hospital that comprises ...