Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to ...

Customer satisfaction with household appliances and electronics fell in 2026, driven by eroding service quality, the American Customer Satisfaction Index found Tuesday. Satisfaction with televisions, ...

Customers will be able to choose from three personalized weekly rewards to use at partner restaurants and then receive ...

The Midwestern grocer wanted to help its shoppers solve the eternal question of “what’s for dinner?” But first, it had to ...

The feature lets customers ask for suggestions, place repeat orders, and complete order transactions without opening the app.

More than one-third of consumers have delayed making a payment due to an overcomplicated process, a survey by Datos Insights ...

With its voice AI Poppy, the company is achieving a higher rate of customers transferring to a licensed human agent, higher ...

Consumers using AI engage with brands’ offers at a higher rate than non-AI traffic and generate more revenue per visit, a ...

Chris Buckner joins the company as it looks to enhance the “meaningful experiences” it offers to Marriott Bonvoy members, per Chief Customer Officer Peggy Roe.

Customers are arriving at stores more educated than ever, but associates still need to support or build on what those ...

The carrier is giving Atmos Rewards members the ability to customize how they earn points — by distance traveled, price paid ...

A CRM that orchestrates enterprise-wide workflows, on the other hand, connects systems together to move context, approvals, ...