SAP Connect 2026 SAP's customer-facing event spanning CX, commerce and AI-powered enterprise applications, held in Las Vegas and online.

AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

ISG’s Research Director, Keith Dawson, says the contact center is becoming a customer engagement hub, forcing buyers to weigh AI governance, context, quality automation, and IT alignment alongside ...

Customer engagement AI is evolving as Adobe, Optimove, Zoom, and SAS bring more context and control to AI-led journeys ...

AI can answer a customer question in seconds, but completing the task, updating the right system and leaving no hidden cleanup for an employee is a much harder test. Tata Communications' Gaurav Anand ...

Dr. Martens' Chief Technology & AI Officer Graham Calder shares how the iconic brand fixed its fragmented customer care operation.

AI may have shifted from experiment to enterprise priority, but many UK businesses now face a difficult follow-up question: who controls the data that makes those systems work? New IDC research, ...

That is a serious amount of momentum. It is also the point at which a company investing in a customer data platform or marketing system should get a little pickier about the word “integration.” Zeta’s ...

AI agent security risks are rising as Medicare, Gemini testing, Manchester Airport, and CISA highlight access and identity threats.

Five9's customer event focused on AI-powered contact centre and customer experience technology.

When we get something wrong, it's noted here — what we said, what was true, and when we fixed it. Nothing to report at present. Either we've had a good run or we're about to hear from you — the ...

Some content on this site is sponsored. Here is exactly how you’ll know — the badge itself, where it appears, and the rules it stands on. the badge, exactly as you'll see it Sponsored · Acme Corp This ...