By choosing CallTrackingMetrics, Banyan’s teams are able to gather crucial information for intake and treatment right away.

Hundreds of nurses at St. Michael Medical Center in Silverdale are demanding changes to staffing, security and pay in an ...

Jalandhar: Punjab DGP Gaurav Yadav on Monday inaugurated the first phase of the Intelligent Traffic Management System (ITMS) ...

In a 2-1 vote, Butler County commissioners have voted not to dissolve the county's independent emergency management agency.

Cisco is expanding the Webex ecosystem by launching Webex Contact Center and Webex Calling in new markets. Locally hosted ...

The place most people call the “ER” — the emergency department — is a setting of constant testing, where life-and-death decisions are made under intense pressure. My 25 years in the emergency ...

A lack of resources and outdated policies for sending emergency alerts led to delayed evacuation warnings as flames began ...

California utility PG&E announced a $73-billion capital expenditure plan covering the next five years, with investments ...

Reliving the day the Houston Astros unceremoniously fired general manager Tal Smith and how the executive still made a huge ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Private managers of some federally subsidized housing projects in New York City are failing to remedy health and safety ...

Private managers of federally subsidized housing projects in New York City are systematically failing to properly screen ...