The global AI complaint management market is poised for growth due to AI advancements that enhance speed and personalization ...

The Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme ...

Genesys Impact is proud to announce that it has officially achieved two ISO certifications: ISO 27001 for Information ...

On September 26, Kyiv hosted the 19th CUSTOMER EXPERIENCE CONFERENCE, the only cross-industry event in Ukraine that brought ...

For years, order management in many businesses resembled organised chaos. Papers piled on desks, phones rang nonstop, and ...

A new chief executive officer of South West Water (SWW) and the Pennon Group has been appointed. Keith Kaslett has been the ...

Are you aware how bad things are there? How surgeons have been let go? Does the public have a clue what’s going on there?

Guidance on the issues that in-house counsel should consider when helping their organizations prepare for and manage a crisis ...

Model Foods launched Namibia's very first fast-moving consumer goods (FMCG) self-checkout system at Model's Auas Valley store in Windhoek on Tuesday.

Smart home providers aim to make the installation and ongoing user experience as simple as possible; however, customers often ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...