Over half of customers said they shop in person instead of online so they can try on clothing or test products, according to ...

Cleaning products brand Bissell is enhancing its customer experience and increasing its conversion rate through constant ...

AI is everything, right? It's hard to ignore. It's everywhere. That’s a sentiment from Chad Best, SVP of Customer Experience and Operations at US furniture retailer Lovesac, that few would be able to ...

DreamSofa DreamStudio is more than a design tool. It is a strategic disruption that blends AI with furniture design, ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

AI is redefining retail far beyond supply chains, with adoption rates now outpacing smartphones and tablets. AI for retail is moving from experiment to essential, with adoption growing faster than ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

The beauty sector relies on incentivized reviews to attract attention — and sales — while some consumers grow skeptical of ...

Genesco's new Journeys Global Retail Group targeting teens will be led by Andy Gray as CEO and Chris Santaella as chief ...

In the hyper-competitive world of UK retail, customer experience is a true differentiator. At the same time as retailers are battling tight margins and rising crime, shoppers are demanding seamless ...

Walk into a modern retail store today, and you’ll notice something different: a sense of connectedness, immediacy and ...

Retailers risk excluding millions of customers ahead of the Golden Quarter thanks to critical accessibility issues with their ...