Money transfer giant MoneyGram has replaced its chief executive less than a month after confirming that hackers stole reams ...

Customers who trust brands are more willing to hand over their information—and dollars—without regret. According to Adobe’s findings, 71% of consumers purchase more from the companies they ...

Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them back but still worry about ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

including, but not limited to, private customer information including credit/debit card data, email addresses, zip codes, customer names, and associated movie rental history." It's worth noting ...

Car-hire operators have a lot of data on their customers, and much of that information is a high-value target for cyber criminals. Airlines also have a treasury of customer data and even major ...

Insurance administrative services company Landmark Admin reported that a data breach from a May cyberattack affected over 800 ...

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

A PSC analysis showed the average residential We Energies customer, with energy usage of 660 kilowatt-hours per month, could ...

Concerns have been raised about how 23andMe could potentially handle customer information due to the company's uncertain future. The South San Francisco-based DNA and ancestry company is currently ...