Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

Tripadvisor execs expressed enthusiasm about the early results of the company's hotel partnership with the AI answer engine ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...

Commenting on the partnership, Abdullah Asiri, Founder and CEO of Lucidya, said, “Joining forces with Unifonic empowers businesses with a unified solution for customer engagement, eliminating ...

is pleased to announce a strategic partnership with DTECH Software and Technology ("DTECH"), a premier customer experience integrator serving clients across Europe, the Middle East, and Africa (EMEA).

This integration will provide businesses with a comprehensive 360-degree customer experience solution, combining powerful conversational engagement tools with AI-driven insights. Commenting on the ...