Tripadvisor execs expressed enthusiasm about the early results of the company's hotel partnership with the AI answer engine ...

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

United said its loyalty program, which is already growing at a record pace, will get a further lift when it introduces Elon ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

As part of this partnership Alizz Islamic Bank will be introducing instant issuance new Visa debit cards, new Visa credit ...

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...

Data shows that the strategy is having a bit of a moment, whether you're talking about pricing or customer acquisition.

Commenting on the partnership, Abdullah Asiri, Founder and CEO of Lucidya, said, “Joining forces with Unifonic empowers businesses with a unified solution for customer engagement, eliminating ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...