Interaction analytics, enhanced by AI, evolves from a contact center tool to an enterprise asset, capturing insights from multichannel interactions. This enables companies to refine service, ...

EiKO today announced the opening of a new warehouse facility in Alabama, marking a significant investment in the company's strategic growth and distribution network. The facility enables EiKO to ...

If you’re taking mass transit to get around New York City over the weekend, be prepared to see some limited service with the ...

Renault Group UK emailed drivers to confirm that a third-party data processing business used by the car firm was targeted by ...

Renault's UK customers are being warned to be vigilant after a company that looks after data for the carmaker was hacked. No ...

The recall spread across 3 major grocery stores throughout Arizona, and had already sickened over a dozen and left 4 dead, ...

AI bots are to be deployed alongside call centre staff at Lancashire County Council to assist with answering residents’ ...

NICE Ltd. (NASDAQ:NICE) is one of the most undervalued technology stocks to buy according to analysts. On September 26, NICE ...

Today, Route 66, a leading distributor of networking equipment and managed services to broadband operators throughout Brazil, and Aprecomm, the provider of an intuitive, self-healing network and ...

Delaware gas customers may see double-digit increases this winter as utilities file for steep new supply cost surcharges.

You buckle your child in every day trusting it’s safe. Now, a massive recall is changing that for hundreds of thousands of ...

Legrand®, a global leader in electrical and digital building infrastructures, has signed a definitive agreement to acquire ...