Simple, direct, polite. The person behind that desk controls your fate for the next few nights. Treat them like the ...

Innovation in hotel payments is currently centered on two key shifts: the rise of asynchronous payment flows and the ...

Eating in bed might seem like the ultimate indulgence, but hotel beds aren't designed to double as dining tables. Crumbs and ...

For decades, technology in hospitality was invisible to the guest. Systems ran in the background — handling reservations, ...

Many people think that checking out early is a courtesy, as it can give the hotel the opportunity to start cleaning a room earlier. If the front desk know that the room’s empty, it gives the hotel ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...

A new Hotels.com survey finds that more than half of hotels feel pressured to roll out flashy technology. Here’s what that ...

From humble beginnings to its current status as a Lake Placid landmark, the Golden Arrow's story is one of risk, resilience, ...

Cristóbal Cavazos leads a rapid-response effort to document ICE activity. Meet the man confronting Trump’s deportation blitz.

Adella Trim, a native of Guyana, a country on the northern coast of South America that was once part of the British West Indies, admitted that she was a bit lost when she arrived in Owensboro five ...

If you’ve noticed check-ins moving faster, digital receipts arriving before you’ve reached the elevator, and deposit holds ...

Hotels plan to test AI agents to streamline services, personalize luxury, boost revenue, and reimagine guest trips.