Science says a brief, informative, friendly, and firm response can immediately change the tone and the outcome.

Cyberattacks are unrelenting and rapidly evolving and businesses are demanding the latest defensive weapons to fight back. As ...

Lawyers for Republican state Sen. Jake Hoffman, who faces nine felony charges in the case, sought the judge’s removal, ...

A legal ban on contacting employees after typical work hours could cause problems for bosses that enjoy flexible working.

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...