Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

A leading European customer service outsourcing provider has announced the launch of its advisory board today (2).

Backed by enhanced resources and a sharpened strategy, this team is redefining what a community bank can deliver, combining ...

The ASK AFRICA Orange Index®, a leading, independent benchmark study in the field of customer experience, released its survey results, voting Discovery Bank the best bank in customer service for the ...

Tech company’s HTS Assist portal can handle reservations and respond to queries much faster than real agents, Hopper ...

Bridlewood Home Products has been recognized with the 2025 Consumer Choice Award in the Fireplace Sales and Service category for Saskatoon. This marks the company's seventh win, a testament to its ...

Outcome-based pricing in IT deals is a promising approach but presents challenges in benchmarking outcomes, especially for ...

Emergency Service Pros, a Northern Colorado-based restoration company, has expanded its service territory to include Cheyenne, Wyoming, bringing professional fire and water damage restoration services ...

Smarter Air & Electrical, a South East Queensland-based air conditioning and electrical contractor, has recorded more than ...

With the ongoing nationwide postal strike, the delivery of City paper billing, invoices and other notifications will be impacted – including water utility bills, property tax bills, invoices, ...

Early Years in Connecticut Grant Blair’s story begins in Connecticut during the 1970s and 80s. His dad was an orthodontist, ...

Environments Management now drives resilience, talent retention and culture, evolving into a people-first, tech-enabled ...