Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Fiserv, Inc. (NYSE: FI), a global provider of payments and financial services technology, announced it has acquired Smith ...

Baldwin County unveils a $650,000 real-time crime center using AI and cameras to aid law enforcement. BALDWIN COUNTY, Ga. — Baldwin County unveiled a $650,000 real-time crime center that uses ...

Health Affairs' Jeff Byers welcomes Dr. Yul Ejnes of Brown University Health to the pod to discuss a recent Forefront article ...

The EU Agency for Cybersecurity blamed airport chaos that upended the travel plans of thousands of European passengers over ...

CloudScale365, a leading provider of managed IT, security, and cloud and infrastructure solutions for small and medium-sized businesses, today announced it has entered into a strategic partnership ...

eSelf, a startup developing interactive, photorealistic talking AI video avatars, has introduced a new feature called Share ...

The practice receives more than 1,000 calls a day. Artificial intelligence agents are helping manage that call volume and ...

Jaguar Land Rover and Japanese brewer Asahi are reeling from cyberattacks as threat actors aim for widespread disruption.

After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive ...

Five9 (NASDAQ: FIVN) has been analyzed by 6 analysts in the last three months, revealing a diverse range of perspectives from ...