Lyle Pratt is Founder & CEO of Vida, a provider of enterprise-grade AI voice solutions that are transforming telecom and SMB ...

With AI-powered fraud on the rise, it pays to always be cautious. Scams are getting more advanced every day, as seen with ...

Airbnb is a classic example of this. With “Experiences,” the OTA has built an entire movement around experiential lodging and ...

In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...

Lifeguard reports that AI-driven scams are rising rapidly, with billions lost annually. Consumers must stay vigilant against ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced its selection by ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

BrazeAI Decisioning Studio™ puts AI agents to work, delivering a new level of personalization and orchestration to drive measurable business results Custom and pre-built agents elevate marketers and ...

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, ...