ROI by using call center QA and psychometrics to tie training-driven behavior change to measurable business outcomes, like ...

The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

A temporary family shelter is re-opening in Brattleboro after a million-dollar donation was recently made to the Winston Prouty Center. The Winston Prouty Center provides support programs for local ...

Business recovery centers have opened in Washington and Waukesha counties to assist those affected by last month's historic ...

Discover why Micron Technology (MU) is a strong buy in 2025, driven by AI, data center demand, boosted margins, and record ...

From entertainment to enterprise, AI is reshaping business and leadership. Here’s why AI literacy is the new leadership skill ...

IREN Limited's AI cloud business is poised for significant growth, targeting $200–$250 million in annualized revenue. Read ...

The employees who man the phones at the Mayor’s Action Center, fielding roughly 4,000 calls a week, have unionized. Teamsters Local Union No. 135 welcomed the call center ...

This video showcases the daytime atmosphere in Ortigas Center, one of the main business districts in Metro Manila, Philippines. Filmed in 4K Ultra HD resolution, the video highlights daily public ...

The Tangipahoa Parish Sheriff's Office is urgently seeking help to locate a kidnapped 2-year-old boy, Christopher Cooper.