This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...

CCW Nashville returns to the Omni Nashville on October 7-9 with a program built around a tougher CX question: not whether AI can transform service, but how leaders can prove it improves outcomes ...

A supply-chain attack involving the open-source LiteLLM framework potentially exposed more than 2,500 organizations worldwide, according to research from cybersecurity firm CloudSEK. CloudSEK ...

ServiceNow has positioned its AI as a means to bring structure and control to fragmented enterprise environments by combining data context, workflow execution, and governance within a single platform.

Klarna CEO Sebastian Siemiatkowski has set the record straight on reports that his company ditched Salesforce and replaced it with AI. The story originally b... Klarna CEO Sebastian Siemiatkowski has ...

ServiceNow has dropped three announcements that, taken together, amount to the clearest signal yet of what AI Control Tower is aiming to become. Revealed at the company’s Knowledge 2026 event in Las ...

With NLP (Natural Language Processing) models or generative AI, contact centers can automatically identify a person’s reason for contacting their team. These tools can pinpoint keywords in ...

The 2026 Gartner Magic Quadrant for CDPs reveals a market split between platformization and agentification. Salesforce, Hightouch, Oracle, and Uniphore lead, while Tealium drops to Challenger. See the ...

Companies aren’t just using tools like ChatGPT to generate online content or social media captions anymore. Instead, generative AI (GenAI) is transforming marketing processes. Indeed, marketing teams ...

ServiceNow has finalized its Moveworks acquisition, strengthening its agentic AI strategy with a powerful conversational front door and autonomous workflow capabilities. ServiceNow has officially ...

Explore the latest customer experience predictions for 2026. Discover insights from Forrester on the future of CX and challenges ahead. It’s that time of year again: customer experience predictions ...

IDC has named Salesforce the biggest CRM provider in the world for the 12th year running. Figures from its 2025 Worldwide Semiannual Software Tracker show th... IDC has named Salesforce the biggest ...