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WebexOne 2026: Cisco Brings AI Collaboration to Austin

AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

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Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On

Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs. Standing in the Dreamforce keynote audience, the scale of ...

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Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.

Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize customer outcomes over AI hype. Dreamforce 2026 has been a show of big claims, ...

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Is This The End For Influencer Marketing?

The validity of influencer marketing as a loyalty driver is frequently questioned, as the rise of AI and paid promotions has placed credible reviews under increasing pressure. Consumers are becoming ...

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About CX Today

Written by humans who take the industry seriously, and themselves slightly less so. CX Today is a customer experience technology publication: independent journalism, market intelligence and practical ...

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