Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

In today’s competitive market, brand and customer experience are pivotal in determining a company’s success. While these terms are often ...

Tripadvisor execs expressed enthusiasm about the early results of the company's hotel partnership with the AI answer engine ...

As rumours swirl about who could buy the Capri-owned Italian brand, Vogue Business breaks down who is purchasing the products — and how Versace plans to hit $1.5 billion in sales.

Rogers Communications says it has laid off a "small percentage" of customer service employees, as it invests in digital tools ...

As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

As part of this partnership Alizz Islamic Bank will be introducing instant issuance new Visa debit cards, new Visa credit ...

GLOBAL communications platform Infobip projects that artificial intelligence (AI) will continue to play a central role in customer experience (CX) transformatio ...

Compare Shopify and Squarespace on pricing, ease of use, e-commerce features, and design to find the best platform for your ...

United said its loyalty program, which is already growing at a record pace, will get a further lift when it introduces Elon ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage fragmented data.