The most expensive technology problem in a hotel may not be a system that doesn’t work. It may be the employees who must work ...

In the Spotlight, Viewpoints Comments Off on Why the In-Room TV Now Reflects a Hotel’s Entire Technology Stack The in-room TV reflects the broader system behind it. It surfaces the quality of the ...

One of the more interesting questions facing foodservice operators today is whether every food program actually requires a traditional kitchen. Hotels want to offer quality meals around the clock ...

Award-winning Ocean Edge Resort & Golf Club expands its two-year partnership with Travel Outlook, The Premier Hotel Call ...

A hotel guest rarely experiences a property as separate departments. They see one journey: booking, checking in, ordering ...

ROH, a payments management platform developed specifically for the hospitality sector, has reportedly closed a $9.2 million funding round. The round was led by Highgate Technology Ventures—the venture ...

iVvy, a global venue and event management software platform, and Lightwave, a smart lighting, power, and heating technology company, have announced a partnership that connects event scheduling ...

When the underlying sentiment call was wrong because of a cultural misread, the hotel’s response compounds the original misunderstanding rather than correcting it — sometimes visibly, in a public ...

The growth highlights the success of the collaboration over the past 12 months at Arizona Grand Resort & Spa and Casa Loma Beach Resort, with Marc & Rose Hospitality now planning to roll out the IRIS ...

In-room entertainment has long been a defining element of the hotel guest experience, but for many travelers it has become more of a frustration than a feature. The familiar ritual of scrolling ...

If your hotel group is considering developing its own check-in software, choosing the right hardware partner should be part ...

Radisson Hotel Group is replacing one of the hotel industry’s most familiar direct-booking promises with a more automated model. The company has launched an AI-powered real-time price matching feature ...