After I listened to NPR’s Life Kit broadcast, I drove to Burbank over the weekend to see for myself, and I counted 214 ...

By transforming the physical store from a black box into a source of real-time intelligence, spatial intelligence provides ...

In my work with retail leadership teams and in conversations with board members, I keep hearing versions of the same concern. The consumer is behaving differently, but too many companies are ...

For much of the developed world, the department store has become something of an endangered species. In the United States, once-dominant chains have spent years closing locations, consolidating, and ...

More than $100 billion in tariff refunds have been issued by the federal government since the Supreme Court ruled many of them were illegal earlier this year. A precise percentage of how much of that ...

Membership points and convenience aren’t the same thing as loyalty. Starbucks found this out the hard way when their app went dark; customers didn’t wait in line for their order; they walked down the ...

It’s officially the dog days of summer, and consumers have caught the seasonal malaise. Proof positive: The University of Michigan consumer sentiment index fell 8 percent to 51 points in August. The ...

Retailing has always been a fragile beast, with few brands that endure and become future-proofed. Ironically, early success can often lead to a failure to innovate and complacency. That was not Sleep ...

Every retailer eventually has to answer two questions: Does this brand know what it is, and does the physical space reflect it? Brand identity changes by retail category, price point, and customer, ...

In a recent Robin Report podcast, I talk about the importance of physical stores. I also discuss the importance of presentation, condition, and behavior; notably, the need for stores to be neat, clean ...

The off-price channel continues to outperform the entire retail business in 2026; that’s pretty much become the new normal. But recent financial results from the biggest players in the business show ...

The 2026 FIFA World Cup has long promised a bonanza for U.S. retailers and global brands as the Americas act as the centerpiece of a tri-nation sporting event designed to attract millions to North ...