Carey Madsen is CMO and Vice President of The Fletcher Group (TFG), a PR and marketing agency specializing in payments, fintech and banking. Carey brings more than 20 years of experience developing ...

Expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots before they cost revenue BOSTON, Oct.

Your CDP knows the returning customer. Your homepage treats her like a stranger. Treasure AI’s new Personalization Studio ...

Your CMS was built to fill web pages. Agents need content they can find, version-check and govern. Here's how to tell if your ...

Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

On Season 5, Episode 20 of CX Decoded, Farah Ahmed of StorageVault makes the case that voice AI is the new BPO. Ahmed spent 25 years in contact centers, much of it managing outsourced operations, and ...

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

HubSpot is laying off nearly 660 employees, about 7% of its workforce, and reorganizing its product teams around the results customers want instead of the Hubs that define its software lineup. CEO ...