AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...

Avaya has offered "everyone at the company" a voluntary exit package, a person familiar with the matter told CX Today. The source revealed that Avaya hopes the move will shed "a lot of employees". CX ...

Gen Z consumers prefer brands that are authentic, which gives those working in CX plenty to think about. One survey found that 82% of Gen Z consumers questioned would trust a company more if it uses ...

Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends explode, pinpointing technology providers that ...

The 2026 Gartner Magic Quadrant for CDPs reveals a market split between platformization and agentification. Salesforce, Hightouch, Oracle, and Uniphore lead, while Tealium drops to Challenger. See the ...

Gartner has published its 2026 Magic Quadrant for CRM Sales Platforms, and there is an important caveat before getting into the vendor rankings. This is the first edition under the CRM Sales Platforms ...

Gartner's 2026 Magic Quadrant for Voice of the Customer platforms is here. Discover how all 12 vendors performed and what changed from 2025. Qualtrics and Medallia continue to reign supreme as the ...

Released in partnership with Enghouse Interactive, the report captures a snapshot of how “hundreds” of UK-based contact centers match up to current customer expectations. Inside, there are many ...

In 2026, community-led and social engagement is becoming a core layer in Customer Experience infrastructure. What Is Community-Led CX? Community-led customer experience is the practice of using ...

Avaya continues to make global layoffs, with Europe and the Middle East hit particularly hard. While many online have suggested that this represents another round of cuts, it’s a continuation of those ...