site:www.cxtoday.com - Search News

WebexOne 2026: Cisco Brings AI Collaboration to Austin

AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

cxtoday

Why CX Leaders Are Connecting Signals Before Scaling AI

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...

cxtoday

Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On

Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs. Standing in the Dreamforce keynote audience, the scale of ...

cxtoday

Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.

Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize customer outcomes over AI hype. Dreamforce 2026 has been a show of big claims, ...

cxtoday

AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now

AEO is forcing CX and marketing leaders to measure something traditional search analytics cannot fully show: whether a brand is visible, accurately described... AEO is forcing CX and marketing leaders ...

cxtoday

Rob Wilkinson

Rob is Senior Technology Evangelist at CX Today, with a particular focus on Contact Center and Omnichannel, plus AI and automation in the customer experience space. CX leaders must close the ...

cxtoday

Adobe on CX Today

Explainer · Community CXAre You Building Customer Communities on Borrowed Platforms?Sophie Wilson · Apr 16, 2026 Explainer · CRM & DataWhat Is the Real Role of CRM in Modern CX Architecture?Sophie ...

cxtoday