AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those ...

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...

CX Today has a new home, rebuilt around how people actually follow the customer experience market: smarter search, sharper analysis and stories shaped by real market intelligence. Signing up is free, ...

Salesforce and Anthropic have launched Claudeforce, bringing the Claude family of large language models (LLMs) directly into the systems enterprises use to manage customers, data and workflows. The ...

Rob Wilkinson speaks with Rodney Hassard, Head of Product, Applications Group at Vonage , about how intelligent workspaces are reshaping the agent experience... Rob Wilkinson speaks with Rodney ...

Gartner has published its 2026 Magic Quadrant for Conversational AI Platforms, and the market looks considerably different from a year ago. Two new vendors have entered the quadrant – Salesforce and ...

NiCE World London Day 1 focused on trusted CX AI, with Sopra Steria proof, AI partner standards, and AWS sovereign cloud support. "NiCE is redefining Sopra Steria’s service operations by embedding ...

The CPaaS market grew 9.3% in 2025 to $14.88 billion, and Gartner is forecasting a further 13% rise to $17.03 billion before the year is out. That consistent upward trajectory reflects just how ...

You might think you have a good community engagement strategy. What you’ve probably got is a content machine with a comment box attached. Maybe you have a lot of members, and maybe they sometimes even ...

Cisco just reported its best quarterly revenue on record. On the same day, it announced plans to cut 4,000 jobs. The company's Q3 2026 earnings results showed $15.8 billion in revenue – up 12% year ...

In 2026, the “headless” solution is now becoming a much broader enterprise design principle, moving on from a niche frontend architecture or a developer-led approach to building websites.

For enterprise buyers, ServiceNow's pitch is simple. CRM can’t stay a passive database. It has to orchestrate action across systems like ERP, inventory, legal, and fulfillment, and it has to do it ...